Job Summary
Working Pattern:
Please see advert text
Advert Start Date:
09/09/2026
Advert End Date:
Closed for applications on 20/09/2026 22:59
Salary:
£27,274 - £28,153 pro rata, per annum (plus enhancements for out of hours)
Hours per week:
Full and Part time depending on pattern
Job Category:
Admin/Secretarial/Customer Services
Employment Location:
Newcastle upon Tyne
Further Information
If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you!
The Contact Centre, based in South Gosforth, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall. This is an office-based role.
We have the following patterns available:
Monday - Friday : 10.30am - 18.30pm (10.00am start on a Tuesday) 37 hours per week
Tuesday - Friday: 9:30am to 13.30pm 16 hours per week
Tuesday - Friday: 10.00am to 14.00pm x2 16 hours per week
Tuesday - Friday: 11.00am - 15.00pm 16 hours per week
Please note, you must be able to work full-time Monday - Friday 8am - 4pm for approximately 8 weeks for training.
Driving and having access to a car is not essential however if you rely on public transport, you must be able to get to and from the office if you are considering a pattern than runs outside of the public transport timetables.
Why work for Newcastle City Council?
Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role.
Working for Newcastle City Council means access to:
- Competitive salary and Local Government Pension Scheme.
- Access to salary sacrifice schemes.
- Full training and support, including Health Assured Employee Assistance Programme.
- Preferential access to internal job opportunities.
- A culture that supports learning, development, and innovation
If you have any queries about the role, please contact Helen Dunbar at helen.dunbar@newcastle.gov.uk
Please note the recruitment will involve a telephone sift prior to a recruitment day.
How to apply:
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and attach your CV. Please ensure your CV is up to date, has your correct contact information, and your Employment History is accurate. Please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
Please note
This job is closed for applications.