Information Services Support Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 18/03/2019 12:00
£18,870 - £20,541
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
County Hall
Post Number:
Closing date:
18 Mar
Further Information

Job Title
Information Services Support Officer

The Council

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here:

The Service
Reporting into the IT Service Desk Team Leader you will be working within a team of 20 Support Officers, in a customer facing role. We are looking for a highly motivated person with relevant IT experience to work within either the 1st or 2nd line support teams.

The role
A major part of this role will be dealing with customer issues and difficulties often on a one to one basis. A combination of people skills and technical ability is required to resolve moderately complex problems, using agreed standards and tools.

You will carry out fault diagnosis to resolve problems, calling upon other members of staff or suppliers where appropriate, reporting the results of such diagnosis in a clear and concise manner. You will be a good problem solver who responds to challenges and can demonstrate skills with desktop devices and software functionality. You will be providing face to face, telephone and remote support to existing customers, undertaking hardware fault finding of faulty computer equipment and installing software.

You must have a good general standard of literacy and numeracy and a technical qualification or evidence of competency in IT. You will have very effective IT skills and ability to understand and develop the use of ICT to achieve work objectives and the ability to work methodically and systematically. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

We are offering:
A starting salary of £18,870 - £20,541
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements

Essential requirements:
A general standard of literacy and numeracy
A technical qualification or evidence of competency in IT
Actively undertaking ongoing continuous professional and personal development
An active desire to provide effective customer centred services
Competence in using Microsoft Office, Oracle applications, word processing, spreadsheets and
database systems
Very effective IT skills and ability to understand and develop the use of ITC to achieve work objectives
Ability to absorbs technical information, when it is presented systematically and applies it effectively

For further information about this vacancy, please contact for an informal discussion.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Claire Coe (Trans HR Support Officer) on 07775026871 or We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact 01670 623930 or email

Please note
This job is closed for applications.