Support Officer - ICT Practitioner SFIA Level 4 (18.5 Hours)
Advert Start Date:
Advert End Date:
Closed for applications on 19/09/2019 23:59
County Hall, Morpeth
System Support Officer required within Customer Services, IT Service desk
Will be required to work at a highly technical level within a specific business area of Information Services. Often will take a lead role in implementing small-scale technical projects, dealing with work requests and resolving complex problems.
Qualifications and Knowledge:
- A general standard of literacy and numeracy
- A technical qualification or evidence of competency in IT.
- Actively undertaking on-going continuous professional and personal development.
- Competence in using Microsoft Office, Oracle applications, word processing, spreadsheets and database systems.
- An active desire to provide effective customer centred services.
- Skills and competencies
- Very effective IT skills and ability to understand and develop the use of ITC to achieve work objectives.
- Numerate and able to analyse business related statistics.
- Ability to work methodically and systematically.
- Adopts a collaborative approach to work.
- Absorbs technical information, when it is presented systematically and applies it effectively.
- Performs a broad range of work, sometimes complex and non-routine, in a variety of environments.
- Participates in external activities related to own specialism.
- Makes decisions which influence the success of projects and team objectives.
- Selects appropriately from applicable standards, methods, tools and applications.
- Demonstrates an analytical and systematic approach to problem-solving.
- Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
- Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client.
- Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.
- Need to maintain general awareness, with lengthy periods of enhanced concentration.
- Works under general supervision. Uses discretion in identifying and resolving complex problems and assignments.
- Exercises substantial personal responsibility and autonomy.
- Plans own work to meet given objectives and processes.
- Dependable, reliable, a good timekeeper and effective guide/mentor to subordinate staff.
- Demonstrates and encourages high standards of honesty, integrity, openness and respect for others.
- Helps to create and encourages a positive work culture, in which diverse, individual contributions and perspectives are valued.
For more information please see the Job Description
We are offering a starting salary of £16,014
Closing date for applications: 19th September at Midnight
Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Rebecca Harding (Trans HR Support Officer) on 07775026871 or email@example.com. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Jordan Liddell on 01670 623930 or email firstname.lastname@example.org
This job is closed for applications.