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Support and Progression Manager

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
27/09/2019
Advert End Date:
Closed for applications on 10/10/2019 23:59
Salary:
£32,878 - £36,876 per annum
Hours per week:
37 hours per week
Job Category:
Housing
Vacancy ID:
191758
Employment Location:
YHN House
Closing date:
10 Oct
Further Information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.
These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

We require a Support and Progression Manager to provide line management to staff providing housing related support to vulnerable people on a one to one basis. This includes providing practical support to set up and sustain a tenancy, help with access to welfare benefits, assistance with debt issues, helping customers to maintain independent living, becoming a successful part of their community and looking at future aspirations. You will ensure customers are safe by adhering to safeguarding procedures, relevant legislation and policies, taking a multi-agency approach.

You will be an effective leader with extensive experience of delivering support services to vulnerable customers. You need to be able motivate staff to deliver excellent, customer focused services. You will be the kind of person who looks for continual opportunities to deliver improvements and create innovative services. You will show emotional intelligence in dealing with the needs of customers and your staff. Passionate about working with vulnerable customers to improve their lives. Have good IT skills and be diplomatic, assertive and credible and able to work collaboratively with a wide range of groups to achieve best practice outcomes for customers. You will also need the ability to deal with conflict effectively and bring problems to a satisfactory conclusion. We work flexibly across the City, which includes carrying out home visits.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Suzanne Halliwell on 0191 2771190 or email yhnjobs@newcastle.gov.uk

References will be requested prior to interview for all roles requiring DBS clearance. The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

Please note
This job is closed for applications.