Business Administration Apprentice - Older Peoples Mental Health Team
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Reed Marsh House, Redcar & Foxrush House, Kirkleatham Business Park
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.
The Adults & Communities Directorate consists of three strands, Adult Social Care, Community Development, and Public Health. Our aims are to continue to provide essential and highly valued services and to build capacity to enable local communities to make lasting change, improve quality of life and prosperity. As a directorate we lead on developing a culture of co-operation and co-production, respecting and nurturing the skills and talents of local people and enabling them to fulfil their potential.
Are you looking for an opportunity to gain a qualification in business administration whilst gaining valuable work experience? Redcar and Cleveland Borough Council has an opportunity within the Mental Health Team.
The Mental Health team provide a comprehensive, specialist social work service to service users and their families as part of our continuing collaborative working with our mental health partners in Tees, Esk and Wear Valley Foundation Trust (TEWV). The team works alongside Psychiatric, Nursing and Occupational Therapy colleagues from the TEWV Mental Health Trust.
We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work using their own initiative as well as being a team player. The successful candidate will be committed to providing an excellent service and be willing to learn and develop their knowledge.
The successful candidate will gain valuable work experience supporting both teams and examples of their roles will include:
• Typing handwritten Mental Health Act Assessment reports into a report template and formatting the reports to a high standard and presentation (e.g. a consistent font style, font size, line spacing, correct punctuation, grammar and spelling).
• Sending finalised Mental Health Assessment reports by post and secure email.
• Requesting colleagues for outstanding Mental Health reports
• Accurately inputting Mental Health Assessment information into a spreadsheet
• Reading and responding to or forwarding any emails received in both individual inbox and team inbox.
• Password protecting documents where necessary.
• Booking meeting rooms, requesting agenda items, producing agendas, circulating agendas, collating apologies, recording notes during meetings, tidying up notes after meetings and circulating the finalised notes.
• Photocopying requests
• Printing requests
• Responsible for scanning and uploading documents onto a database or shared drive then confidentially disposing of the original documents.
• Keeping a supply of information packs ready to be taken to new service users.
• Answering telephone calls and dealing with them where possible.
• Taking accurate telephone messages and sharing the messages with the relevant person.
• Making telephone calls.
• Retrieving answerphone messages and sharing them with the relevant person.
• Looking up data on a database and retrieving information.
• Calculating weekly team capacity.
• Populating letter templates and sending letters.
• Logging the teams annual leave, flexi leave, training and sickness on a spreadsheet
• Collecting team members driving details (insurance, tax, MOT)
• Raising IT requests on behalf of the team e.g. ordering equipment
• Collecting and distributing incoming and outgoing post
• Ordering stationary and supplies
The post holder will attend college 1 weekday per week (day to be confirmed) and will work the remaining 4 weekdays in the Mental Health teams starting at 8:30 am and finishing at 5:00 pm each day with a 1 hour lunch break. Flexible working is available provided needs of the service are met.
As an apprentice you will be eligible to apply for Redcar and Cleveland Borough Council’s internal job vacancies as and when they arise within the Council.
Please see attached job description and person specification for further detailed information.
For an informal discussion, please contact Vicky Brown, Governance Support Officer on 01642 777413 / email@example.com
Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit. You will need a commitment to attend training to attain the appropriate level of functional skills (Maths, English and ICT) if these have not already been achieved.
Redcar and Cleveland Borough Council recognises the value apprenticeships can bring to the local community, boosting skills and employment prospects. We employ Apprentices as a key part of our own workforce offering a high quality pathway to a variety of successful careers and gaining recognised qualifications to ensure the Council are meeting its current and future skills needs.
Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.