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Customer Experience Advisor

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
19/03/2020
Advert End Date:
Closed for applications on 02/04/2020 23:59
Salary:
£22,021 - £23,836 per annum
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
197144
Employment Location:
YHN House, Newcastle upon Tyne
Closing date:
2 Apr
Further Information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.

These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

Do you love the idea of working in a busy complaints team, ensuring that customers receive a quick and empathetic response to complaints? If you do, this role might be for you.

Listening to customer concerns, putting yourself in their shoes and ensuring that we effectively resolve complaints is essential if we are to be first for housing.
To help us achieve this, we are investing in a new customer experience team.

The team will work with the wider business to resolve complaints in a timely manner, understand what drives people to complain and gather data for a range of stakeholders to continuously make living easier for our customers.

If this excites you and you would like to learn more, there are further details in the job description or contact Rob Clark on 0191 278 8695.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Rob Clark or email yhnjobs@newcastle.gov.uk

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply for this job” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

Please note
This job is closed for applications.