Assistant Service Delivery Manager (INTERNAL ONLY)
Advert Start Date:
Advert End Date:
Town Hall, South Shields
This post is restricted to current employees of the Council
Assistant Service Delivery Manager
(Town Hall, South Shields)
You will undertake activities in relation to the ICT Services Service Delivery Team in the delivery of high-quality front-line customer services including customer relations management, hardware and software provision, service desk support, end user computer support and mobile device support.
You will maintain a high degree of customer service and adhere to all service management principles and processes, whilst ensuring efficient, reliable and cost-effective service delivery, maintaining appropriate standards and procedures, ensuring that the team perform to agreed standards and targets.
Closing date: Noon, Friday 14 May 2021.