Help Desk Advisor

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 13/06/2021 23:59
£20,092 - £22,183 p.a. grade 5
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Meadowfield Depot, but you may be required to work at any Council workplace within County Durham.
Post Number:
Number of posts:
Closing date:
13 Jun
Further Information



Temporary until 31st March 2022 subject to the return of the substantive postholder

You will assist in the direction and control of operational and technical staff workload within the Buildings & Facilities Maintenance Service and Design Services.

Your duties will include:

Providing information as required to monitor PI’s set for Building & Facilities Maintenance and Design Services.

Assisting the Responsive Repairs and Minor Works Manager to ensure that the performance targets set for the Help Desk function are achieved.

Receiving customer work requests, gathering full and detailed information whilst accurately identifying and recording the requirements to ensure customer needs are satisfied by the effective and efficient processing of work requests / information requests, advice and support.

You must be able to demonstrate competence within a customer focused environment and have experience of IT packages e.g. spreadsheets, databases, word processing applications.

Required Qualifications:
NVQ Level 3 or equivalent in a relevant area

For an informal discussion about the post, please contact Jamie Thompson, Support Services Team Leader on tel. no. 03000 269194 or email jamie.thompson@durham.gov.uk

It is anticipated that interviews will be held on: 17/6/21

Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be notified via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.

Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team on telephone no. 03000 264086/ 266148 or Email: PESRESOURCES@durham.gov.uk

Permanent DCC employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager / Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

Please note
This job is closed for applications.