Development Assistant (Quality & Review)

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
17/06/2021 23:59
Band 8 £22,183 - £23,541 pa
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Civic Centre, Hartlepool
Post Number:
Number of posts:
Closing date:
17 Jun
Further Information

Hartlepool is a vibrant and energetic town with growing prospects. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that.

We are looking for a Development Assistant to support the management and delivery of complaints and representations, data subject access requests and workforce development functions within the Quality and Review Service across Children's & Joint Commissioning and Adult & Community Based Services.

A degree of flexibility is needed as you will be responsible for supporting across the differing remits of these service areas; with the day-to-day administration of complaints and data subject access requests, liaising with a range of people, collating data, maintaining accurate records, handling complex and sensitive data, co-ordinating audits, maintaining practice manuals and supporting the wider remit of the Quality and Review Service.

You will need to have experience of working within a customer service environment, have excellent organisational and communication skills and be able to deal effectively with a range of queries from members of the public and council colleagues. You will be competent in the use of ICT systems and be committed to high standards of performance. You will receive a good induction and ongoing training whilst in the role and will be part of a hardworking, enthusiastic and supportive team.

For further information, please contact Jenette Donkin, Complaints Officer, on (01429) 284020 or e-mail jenette.donkin@hartlepool.gov.uk

Closing Date 17th June 2021

Interviews will be held on 25th June 2021