Benefits Officer x 6 Posts

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 30/05/2022 12:00
£22,571 pa
Hours per week:
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Hawthorne Building, Viking Industrial Estate, Jarrow/Hybrid working
Post Number:
Number of posts:
Closing date:
30 May
Further Information

Benefits Officer x 6 Posts
(Hawthorne Building, Viking Industrial Estate, Jarrow/Hybrid working)
£22,571 pa

We are looking for team players who are highly organised and self-motivated with a professional manner and the effective communication skills to work in the Revenues and Benefits Service as part of the Benefits Team.

You will be responsible for the completion of a range of benefit service functions. You will ensure that all information included in the Housing Benefit and Council Tax Support applications is verified, accurate records are maintained, claims are processed accurately and paid quickly.

You will be required to promote and provide additional support to customers in the use of digital services. You will also deal with personal, telephone and written enquiries from customers and their representatives.

You will be responsible for completing tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.

A detailed knowledge of Housing Benefit/Council Tax Support, a working knowledge of Council Tax and experience assessing Housing Benefit claims using Capita (Academy) Benefits system and Civica Workflow would be an advantage but is not essential.

For an informal discussion please contact Neale Fraser, Benefits Team Leader on (0191) 424 4237.

Closing date: Noon, Monday 30 May 2022.

Please note
This job is closed for applications.