Customer Support Officer

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 26/11/2023 23:59
£24,294 - £25,119 per annum, pro rata (actual £10,505 - £10,862 per annum)
Hours per week:
16 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House
Number of posts:
Closing date:
26 Nov
Further Information
At YHN our vision is to be ‘First for Housing’. We have bold plans, and our people are key to us achieving our goals, so we want to attract the very best.
Our business strategy sets out how we’re going to achieve our vision. The journey is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe these values and they shape how we work day-to-day.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 12 months.
The Role: Based at YHN House, you will support the Support Services Team in providing excellent person-centred support to customers, in order to improve their quality of life and enable independent living for longer. You will be the first point of contact for customers and stakeholders and will need to coordinate referrals into the Ostara falls response service.  You will also offer administrative support to the various teams within Supported Housing Services.
The Person: Passionate about working with older and vulnerable people, with great administration and communication skills and an understanding of how good housing support can enhance customer's lives. You will be self-motivated, enthusiastic and customer focussed.
This position is for 16 hours per week maternity cover for up to 12 months.
The core business hours are 8:30am to 4:30pm, Monday to Friday. 

If you want to discuss the options for this vacancy or if you would like to have an informal discussion about the post, please contact Jane O’Neil on 07880398872 or by email jane.oneil@yhn.org.uk or contact yhnjobs@newcastle.gov.uk
To apply: Select 'Apply Now' complete the short form and attach your CV
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
Please note
This job is closed for applications.