The Service 
Northumberland Telecare 

Northumberland Telecare provides a service across Northumberland providing a range of Telecare equipment to enable service users to live independently in their own homes. We operate 24/7, every day of the year. 

The Role
We are looking for enthusiastic and committed individuals to work both within our control room and out in the community providing a mobile warden service. 
  
Control Room Operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be re-assurance, signposting to another service or requesting support from emergency services. 
  
Successful applicants must have excellent communications skills and be confident to deal with emergency situations often where the caller or client is in distress. Individuals should have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face. 
  
This is a permanent, part time (28 hour) position which involves working a variety of shifts including days, evening, nights and weekends. The salary for this role is Band 5 £26,421 - £28,770 (full time equivalent salary, part time employees will be pro rata) - £13.69 per hour. 

Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis! 

Northumberland County Council's (NCC) vision is To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive. 

Why choose us? 
We have some outstanding benefits to offer you, including: 

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) 

• Automatic enrolment into the Local Government Pension Scheme 

• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees) 

• Local government discount schemes available to all employees with offers at local businesses along with various national brands 

• Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours 

• A range of salary sacrifice schemes are available 

• Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality 

Further information 
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.    

Alternative application format: 
British Sign Language: northumberlandcc-cs.signvideo.net   
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 

 Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system.  Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.