Business Administration Apprentice - Stronger Communities
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
03/05/2024
Advert End Date:
26/05/2024 00:00
Job Category:
Apprenticeships
Employment Location:
County Hall, Morpeth, United Kingdom
Post Number:
ncc/TP/72/1119/LR
Further Information
Please note: Successful applicants must be available for interview week commencing 26th June. These posts will commence in September 2024.
What the candidate will be doing on a day-to-day basis
Working in the Customer Experience team providing essential business admin support to the Training Team, Development Officers, Contact Centre, Information Centres and the Management Team.
The role will involve maintaining accurate records of meetings, ordering and receipting goods, updating spreadsheets, auditing training materials, assisting with training delivery and getting new starters set up with accounts on various systems.
It will also include the use of spreadsheets, analysing and presenting data in relation to service performance, liaising with team members and colleagues from other services
The Customer Experience team is passionate about delivering the BEST service to customers. We aim to resolve enquiries at first point of contact, engage with customers for successful outcomes, connect people with what they need and help customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council.
Type of person we are looking for
We are looking for an enthusiastic individual who loves helping others and wants to learn and expand their knowledge and skills through hands-on experience.
The successful candidate will be
National Apprenticeship Framework
Fixed Term for duration of apprenticeship training, plus 6 months for End Point Assessment.
Maths and English GCSE (or Equivalent) at Grade 4/C or above
We have some outstanding benefits to offer you, including:
-26 days annual leave plus public/bank holidays
-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
-Local government discount schemes available to all employees with offers at local businesses along with various national brands
-Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
-A range of salary sacrifice schemes are available
Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
Please note that this is a full time, fixed term position but applications on a secondment or part-time basis would be considered for the right applicant.
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications