Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Full time
Advert Start Date:
14/12/2022
Advert End Date:
Closed for applications on 03/01/2023 22:59
Salary:
£32,020 - £35,411 per annum
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Newcastle upon Tyne
Further Information
1 permanent & 1 fixed term for 2 years
Newcastle is a great city, one that never stands still, that faces forward and embraces change. A city that makes history and shapes the future with a bold vision to achieve its ambitions supporting a post-pandemic vibrant city for both its residents and visitors.
Newcastle Parking Services play a key role in supporting residents; businesses and visitors across the city through the provision of parking places and enforcement of parking and bus lane restrictions to keep the city moving and maintain the safety of pedestrians; drivers and their passengers. Later in 2022 the team will be involved with the introduction and enforcement of a Clean Air Zone to help reduce the number of polluting vehicles entering the city and improve the quality of the air that we breathe.
This is an exciting time to join Parking Services in a role supporting the Notice Processing Managers for the new Clean Air Zone (CAZ) Team, bus lane team and parking team. The job holder will play a pivotal role in helping to assimilate staff into this new team and setting up the processes and procedures to deliver enforcement of CAZ, bus lane and parking regulations across the city.
To assist in the processing of Penalty Charge Notices by dealing with all related correspondence and payments in accordance with authorised procedures.
To contribute to policy development and assist the Notice Processing Manager with supervision, guidance and development of staff and with the implementation of best practices and procedures resulting from new legislation/enforcement.
To undertake quality assurance checks to support service delivery and assist the Notice Processing Manager in preparing correspondence relating to key stakeholders, corporate complaints and freedom of information requests.
The ability to operate both bespoke and generic software systems and have good IT skills is essential for this role.
Candidates must be able to work in a fast-paced; high volume team environment and have excellent communication and organisational skills. The job is part of a larger worker group.
Newcastle City Council has an Agile Working Policy so the role may be carried out through part home working and part office-based working. You would be provided with the IT equipment to enable you to work from home.
If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, please review the Person Specification and submit your application showing us how your experience could fit this post and enhance our team.
An informal discussion can be had with John Skeen about this role please contact him via email John.skeen@newcastle.gov.uk.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.
Please note
This job is closed for applications.