Apprentice ICT Service Technician

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 20/06/2021 23:59
£8,913 - £17,189p.a. subject to Age (see below)
Hours per week:
37hours per week
Job Category:
Vacancy ID:
Employment Location:
Darlington Town Hall
Number of posts:
Closing date:
20 Jun
Further Information


We are looking for motivated, enthusiastic people to join us on an apprenticeship programme. If you're looking for the opportunity to make a real difference and follow a stimulating and rewarding career, we would welcome an application from you to come and work with us as an Apprentice ICT Service Technician

Xentrall Shared Services is a ground breaking public sector partnership between Stockton-on-Tees Borough Council and Darlington Borough Council, with Stockton-on-Tees Borough Council being the lead Employer. It was set up to deliver key back office transactional services.

The services currently being delivered by the partnership are ICT, Design and Print, Transactional HR and Finance. The partnership was set up to deliver savings but there has also been investment in the partnership providing additional capacity to support each Council in the transformation of their services. Xentrall also supplies services to other organisations, including Academy Schools

Xentrall and Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We truly value our Apprentices. We recognise that Apprenticeships help us identify new talent, build new skills in our workforce, increase diversity in the workplace and help us to deliver our ambitious plans.

JOB DESCRIPTION: We all need technology in some form to do our jobs, with digitalisation happening across all services. As an ICT Service Technician you will provide support to employees in both Stockton and Darlington Borough Councils, helping them to be effective when using technology in their own jobs and rectifying issues to maintain the organisations productivity. Based in Darlington Town Hall you will work as part of a team to deliver these services. This apprenticeship will provide you with a great entry level position to launch your career in ICT

ESSENTIAL REQUIREMENTS: All candidates are required to meet the essential requirements set out below. Please address in your application how you meet the following:
? Minimum 5 GCSEs Grade C/4 or above or equivalent Level 2 qualifications (must include English & Maths)
? Excellent IT Skills – Microsoft Office (Word & Excel)
? A good understanding of Windows operating systems and desktop hardware
? Experience working as part of a team (this could be in a sporting, educational, work or social setting) as well as demonstrating use of own initiative
? Excellent communication and interpersonal skills

APPRENTICESHIP QUALIFICATION: You will be given appropriate paid time off work, to attend College and work towards completion of the Information Communications Technician – Level 3 apprenticeship qualification. PLEASE NOTE: You must not hold an existing qualification at the same or higher level as this apprenticeship in the same or similar subject.

APPRENTICESHIP BENEFITS: We offer an excellent benefits package for apprentices. You will be given a fixed term contract allowing you sufficient time to complete your apprenticeship qualification (see below), with the potential to secure a longer term position to grow within the organisation. We will provide you with a dedicated Mentor to support you during your apprenticeship and you will also be entitled to a generous annual leave entitlement as well as access to a number of additional employee benefits and additional learning and development opportunities.


• Under 18 years old, £4.62per hour, £8,913per year
• 18 to 20 years old, £6.56per hour, £12,656per year
• 21 to 22 years old, £8.36per hour, £16,128per year
• 23 years and over, £8.91per hour, £17,189per year

HOW TO APPLY: Please ensure you refer to the information included in the Advert, Job Description and Person Specification when completing your online application form. Additional information about current apprenticeship opportunities with Stockton-on-Tees Borough Council can be found on our website: www.stockton.gov.uk/apprenticeships.

If you would like an informal discussion about the apprenticeship opportunity, please contact Rachel Maddison, ICT End User Engagement Co-ordinator on 01642 526378 or email: Rachel.Maddison@xentrall.org.uk

INTERVIEW DATE: Friday 2nd July 2021

Please note
This job is closed for applications.