Business Support Assistant

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 10/04/2024 23:59
£23,893 - £24,294
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:
Number of posts:
Closing date:
10 Apr
Further Information
About Gateshead Council

At Gateshead, our vision is that all children and families, regardless of their background, are at the heart of everything we do – ensuring all children can thrive and meet their full potential.   


Our plans for 2024 reflect this vision and ambition!  We will have an even greater focus on embedding trauma informed approaches, and inclusive practice, across all of our services as we believe that this delivers the best outcomes for children and young people. We are committed to continuing to develop services which are integrated and joined up through our family hubs and that we maintain our focus on supporting the most vulnerable children on the edge of care to support them to remain safely living within their family networks.


In 2023 we were recognised nationally for the great work we are doing.  Our Kinship team won the CYPS award for the team making the biggest impact, our Social Work Academy received a commendation and came second in the CYPS biggest impact award, and one of our NQSW was shortlisted in the best newcomer award.


We also won the Gold award for ‘Digital Transformation in Social Work Award’ based on the Digital Me films that were made by young people in both the Domestic abuse and Youth justice services. These really are excellent and are a testament to our young people and the teams who work with them and support them.


Plus, two of our foster carers won the CYPS  foster carer award supported by their Fostering Social Work Practitioner.


During 2023 we were also successful in bidding for and achieving a number of grants to develop new services for children and young people which includes piloting the new national DFE Family Network pilot; Turnaround funding to support young people at risk of entering the criminal justice system; and the Family Links programme for children in care. 


Business Support Assistant – Family Hubs

Grade D


The Childrens Social Care and Lifelong Learning Service are looking to appoint a full time, permanent Business Support Assistant within Gateshead’s Family Hubs.

Gateshead's Family Hubs provide a welcoming space for families and the wider community. Our Family Hubs support families from conception to the age of two to give all children the best start in life. We continue to support families of children up the age of 19 and to age 25 for young people who have special educational needs and disabilities (SEND).

The post holder will provide administrative support across Family Hub functions and therefore it is essential that you have knowledge of administrative and clerical procedure systems.

You will be providing a high level of customer service to the public including face to face interactions and it is essential you have experience of excellent customer service skills.

It is essential that you have experience of prioritising your own workload as you will be responsible for a range of duties including overseeing the raising of purchase orders, supporting and assisting in the administration of internal meetings, supporting reception duties, using the internal room booking system and ensuring you provide support and advice to toy library customers.  It is also essential that you have effective communication and organisational skills to carry out some of these duties.

It is essential that the post holder will be able to work independently and as part of a team as and when required to ensure the duties of the role are fulfilled.  You will also be able to manage your workload and work to deadlines.

You will have 5 GCSE’s (Grade A-C or 9-4 in Maths and English) or equivalent relevant experience.



Also, as an employee of Gateshead Council you will benefit from:


A generous annual leave package of 28 days (2 of which are fixed), increasing to 30 days (plus 2 fixed) following 5 years’ service. You will also have the opportunity to purchase up to 10 days extra leave via our Annual Leave Salary Sacrifice Scheme.
Access to the flexi scheme
Excellent training and development opportunities
Great transport links with the use of reliable and frequent public transport and have access to a discounted Annual Pass. You will also have use of Co-wheel pool cars and access to the Cycle to Work salary sacrifice scheme.
Being a member of the Local Government Pension Scheme (LGPS)
Eligibility to access a range of other staff offers and discounts via our employee discount portal.


During the selection process candidates will be assessed against the essential criteria as set out in the job profile. 


For further information regarding what Gateshead can offer you please log onto Careers in children's social work - Gateshead Council


For a chat about the role and to learn more please call Ana Spoljaric at 0191 433 4731


If successful you will be required to apply for an enhanced disclosure.



Closing date: 10/04/2024
Please note
This job is closed for applications.