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Complaints & Information Governance Officer

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/07/2018
Advert End Date:
Closed for applications on 23/07/2018 12:00
Salary:
£30,756 per annum
Hours per week:
37
Job Category:
Social Care - Children Service
Vacancy ID:
177552
Employment Location:
Seafield House, Kirkleatham Street, Redcar
Post Number:
W955

Job details 

Closing date:
23 Jul


Please note

This job is closed for applications.

Further information

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

We have many reasons to be proud of our existing services for children, young people and their families in Redcar and Cleveland.
We have a passionate workforce who are committed to supporting children and young people to feel safe, healthy, happy and ready to learn and achieve. We respect everyone as equally valued members of our community by listening to their views and using their opinions to help shape our services.

Are you the right person to help us to develop a brighter future for our children?

If you share the ethos of Redcar and Cleveland’s Children and Families Directorate, this could be the opportunity you are looking for.


We are seeking to appoint a Complaints and Information Governance Officer, who will be responsible for managing the complaints investigation procedures in relation to Adults and Childrens Social Care.

As Complaints and Information Governance Officer you will co-ordinate responses to requests relating to Freedom of Information, Data Subject Access and Environmental Impact Regulations for Adults and Childrens Services.

As the successful candidate you will have excellent organisational skills and experience of undertaking complex investigations relating to Adults and Children’s Social Care and be able to analyse and accurately record and report on the findings so as to learn lessons, manage risks and identify opportunities to improve outcomes. You will be able to deal with matters with discretion and integrity, initiative and innovation.

With a strong academic background and an excellent standard of literacy and numeracy you will have a detailed knowledge of Adults Social Care, Children’s Social care and of regulatory complaints systems, information governance and security legislation.

The post offers a competitive salary and employee benefits including Local Government Pension Scheme and employee discounts. We will provide you with a comprehensive induction programme and dedicated supervision.

If you have any queries in relation to this post or working for Redcar & Cleveland Borough Council please contact Anthea Henderson, Service Improvement Lead, Children and Families Directorate on 01642 444136.
Be part of our ambition, apply now

The council is an accredited Investors in People employer at gold level and holds ambassador status for the North East Better Health at Work Award.

We offer very attractive terms and conditions of employment, including generous annual leave entitlement, flexible working hours (where appropriate), membership of the Local Government Pension Scheme and access to numerous other salary sacrifice schemes and staff benefits/discounts, including a lease car scheme.

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