logo

Complaints Lead Specialist (2 posts)

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
12/09/2019
Advert End Date:
26/09/2019 22:59
Salary:
£37,849 - £40,760 per annum
Hours per week:
37 hours per week
Job Category:
Other
Vacancy ID:
191224
Employment Location:
Newcastle upon Tyne
Post Number:
PEO581
Closing date:
26 Sep
Further Information

Complaints and Customer Relations Team

We are seeking to appoint two Complaints Lead Specialists on a permanent basis to join our existing team, with responsibility for managing statutory adult and children’s social complaints, corporate complaints, and MP/Councillor enquiries in the People Directorate.

Leading on either adults or children’s complaints, you will work as part of a Complaints and Customer Relations Team, based at the Civic Centre, that has responsibility for complaints and enquiries, Freedom of Information requests and school admission appeals for the People Directorate.

You will be a highly motivated and committed team player, with strong leadership skills and experience in handling statutory social complaints. Excellent customer service and communication skills are essential, along with the ability to engage effectively at all levels throughout the organisation, and with a wide range of internal and external stakeholders and customers.

You will have excellent IT and report writing skills, with attention to detail and the organisational skills necessary to produce effective monitoring and performance reports, track deadlines, and ensure that effective mechanisms are in place to capture learning from complaints.

For an informal discussion please contact Becky Dunn, Workforce Development and Customer Relations Manager, on 0191 2777425.

Apply online at www.northeastjobs.org.uk.