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Customer Service Adviser

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/12/2025
Advert End Date:
Closed for applications on 04/01/2026 23:59
Salary:
£27,254 - £28,598
Hours per week:
37
Job Category:
Admin/Secretarial/Customer Services
Vacancy ID:
289664
Employment Location:
Stockton-on-Tees
Post Number:
POS006696
Number of posts:
1
Closing date:
4 Jan
Further Information
Do you have the experience, confidence and resilience in delivering frontline services to customers in a fast-paced environment?
 
Look no further! We have a fantastic opportunity for a Customer Services Adviser to join our team here at Stockton-on-Tees Borough Council.
 
The Customer Services Team are first point of contact for over 20 different council services. We are particularly looking for someone who is confident and experienced in delivering frontline services to customers in a fast paced, responsive environment and who will deliver an excellent service to the residents of our borough.
 
As a Customer Service Adviser, you will be responsible for the resolution of enquiries from our residents across a range of service areas you will need to be efficient, effective, sensitive and have courteous manner, maintaining records of customer transactions accurately and efficiently. You will assist customers over the phone, in person and online.
 
You will ensure that customers are able to access the council’s services and when required, participate in the development and testing of service processes and digital customer solutions.
 
You will provide digital assistance and support and promote customer self-serve channels.
 
The post-holder is required to use digital systems and processes to provide customer services from either, one of the Council’s three multi-service face-to-face contact centres, the Council reception desks or its virtual contact centre.  

Post holders will be required to rotate between different centres to meet fluctuating workloads and as part of their training. 
 
The post is subject to a DBS check.
 
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
 
We offer an excellent total reward package, including:
  • A competitive salary of up to £28,598
  • 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
  • Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
  • Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
And that’s not all – you can also work flexibly where you can work part of your week at home.
 
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
 
https://www.stockton.gov.uk/careers
 
If you would like an informal discussion about the post, please contact Andrea Fishburn (Customer Contact Lead) on Andrea.Fishburn@stockton.gov or 01642 528661 or Sue Grace (Customer Services Manager) on sue.grace@stockton.gov.uk or 01642 524699

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
 
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
 
Please note
This job is closed for applications.
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