Customer Service Assistants

Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
Advert End Date:
Closed for applications on 23/06/2024 23:59
£24,294 – £25,119 per annum, pro-rata (plus enhancements for weekend working)
Job Category:
Arts / Tourism / Culture
Vacancy ID:
Employment Location:
North East England
Post Number:
Number of posts:
Closing date:
23 Jun
Further Information
Posts on our Customer Service Assistants Casual Register 
The casual role attracts £12.59 per hour plus enhancements for weekend working. 

We are seeking highly motivated individuals to join our enthusiastic and dedicated Customer Service Assistants teams. We are recruiting for casual staff who have who have availability to work Monday to Friday daytime and evenings and occasionally at a weekend. 

Successful applicants will deliver a high standard of customer service across our venues.

Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend.

Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays. 

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors. 

There is more information about what to expect from the recruitment process and working for us here: https://www.twmuseums.org.uk/about/jobs

We are also hosting an open day at Discovery Museum where interested applicants can find out more about the roles and application process. This is taking place on Monday 17 June at 3pm. People can sign up if they want to attend the event here: 


If you have any specific questions about the job role, please contact hrrecruitment@twmuseums.org.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

Please note
This job is closed for applications.