Quick Job Search
Select a job category
Select a date period
Select Salary Band value
Enter your search text

Customer Services Apprentice

Organisation Logo

Job Summary

Contract Type:
Temporary
Working Pattern:
Full time
Advert Start Date:
12/06/2018
Advert End Date:
01/07/2018 23:59
Salary:
£136.90 per week (NMW in second year)
Allowances:
n/a
Hours per week:
37
Job Category:
Apprenticeships
Vacancy ID:
176651
Employment Location:
Crook Civic Centre
Post Number:
RES520

Job details 

Closing date:
1 Jul


Supporting documents

Further information

An opportunity has arisen within Customer Relations, Policy and Performance for a Customer Services Apprentice.

The successful post holder will learn about the provision of services provided by Durham County Council via the Customer Services Teams Contact Centre, face to face and Customer Feedback Team. You will gain experience of providing the first point of contact service for all our customers. You will deal with customer enquiries on all aspects of the Council and also build knowledge of systems, communications and improvement work.

Candidates should either have or expect to achieve 4 GCSE’s including Maths and English Language grades A-C/9-4 or Level 2 in literacy and numeracy (or equivalent).

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

For further information regarding this vacancy, please contact Christine Park on 07717 715059 or email Christine.park@durham.gov.uk.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact the HR Operations & Data Team on 03000 267247 or email hrresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Back to top