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Funeral Service Operative

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Job Summary

Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
Advert End Date:
Closed for applications on 26/03/2018 23:59
£18,070 - £20,138 pro rata to hours worked. As and when required on a rota basis
Hours per week:
As and when required
Job Category:
Vacancy ID:
Employment Location:
Regent Funeral Services

Job details 

Closing date:
26 Mar

Please note

This job is closed for applications.

Further information

Gateshead Council has recently developed a Private Funeral Director Service (Regent Funeral Services). This is an exciting new development which requires practical hands on care for the deceased of all ages and circumstances calls for high levels of empathy, compassion and understanding. Working alongside the deceased and their grieving relatives at times of high pressure and emotion isn't for everyone so demands a special type of person to apply. We are therefore looking for number of Funeral Service Operatives to be available as and when required.

What will be required of you?
Driving ceremonial vehicles, bearing coffins and working as part of a team to ensure the smooth running of every funeral.
Bringing the deceased into our care and assist with coffin deliveries.
Fitting coffins, and preparing the deceased for their final journey.
Cleaning company vehicles in line with company policies and procedures.
Ensuring the mortuary and workshop areas remain clean and tidy at all times.
Dealing with bereaved families in a sensitive and calming manner.
Handling and recording of personal effects.

What do you need to demonstrate in this role?
The successful applicant must be able to maintain the highest levels of standards every step of the way.
As an ambassador of the business you will lead by example, ensuring that the company's policies and practices are met and exceeded.
A practical can-do attitude combined with a caring nature and emotional maturity.
Physical fitness - you'll be lifting coffins and carrying the deceased in a variety of environments and situations.
Attention to detail.
The ability to adhere to strict 'identification of the deceased' procedures.
The focus and attention to accurately carry out detailed instructions and complete tasks to agreed timescales.
The ability to work alone and the flexibility to be part of an 'up to 24 hours on-call' team 24hrs a day, 365 days per year.
A full driving licence.
An appreciation that you only get one chance to deliver a perfect final tribute.

The out of hour's service will entail taking calls from customers in relation to the funeral service and visiting customers who require deceased family members to be transported into our care in the evenings or at weekends. This will be a standby arrangement where you will be required to be contactable at all times by telephone and to attend customers as required.
You will also be required to cover daily duties within the Funeral director service such as attending to funerals during the day as and when required.
Workwear appropriate to the service will be provided including access to a vehicle and mobile phone whilst on call during the evenings and weekend which will be utilised for taking calls, visits to customers and collecting the deceased.

The rota will consist of working in pairs, covering the out of hours service requirements as identified below:
Monday to Friday 08:00 - 17:00hrs (Dayshift)
Monday to Friday 17:00- 08:00hrs (Call out)
Saturday 08:00am through to 08:00am Monday morning (Call Out) All weekend
You will be paid GBP 155.64 per week (7 days) for being on the call out rota, however, there is also the option of being on the call out rota Monday to Friday only or Saturday and Sunday only. Any other duties carried out during the day will be paid at Grade E (GBP 18,070 - GBP 20,138 pro rata to the hours worked).
For further information on this role please contact Gareth Wall or Colin Swinney on 0191 4337429 or by e mail at garethwall@regentfuneralservices.co.uk
All application forms must be returned to Gareth Wall by e mail or posted to Communities and Environment, Park Road, Gateshead, NE8 3HN by 12 noon on 26th March 2018

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