IT Support Services Analyst Apprentice
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
14/10/2022
Advert End Date:
Closed for applications on 31/10/2022 12:00
Job Category:
Apprenticeships
Employment Location:
Belmont House, Guisborough, TS14 7FD
Further Information
The council is continually reviewing the way we deliver our IT Services and are reshaping the way the service impacts not only on the delivery of the council’s business but also how it can help to radically improve the economy by improving the efficiency and effectiveness of all our IT-supported business processes. We are committed to ongoing service transformation with a strong emphasis on digital by default.
As such we are looking to recruit an enthusiastic individual who has a strong desire to build upon and develop their technical and personal skills, has good customer service skills with a flair in administration and is looking to gain valuable and demonstrable experience in the workplace.
You will be part of the Support Team within the IT Service as defined in the IT workplan. This will include, but is not limited to, providing first line support and assistance to around 2000 system users across all service areas and sites and timely management of incidents and access to services. The role will also involve the management of council assets, assisting with the procurement of items as defined by requests and supporting the Logistic staff with the decommissioning process. The role will support the IT Service with its responsibility for digital services transformation.
This apprenticeship role will provide the opportunity to develop, apply and strengthen your existing skills, knowledge, and experience by way of practical application. Opportunities to gain a broad range of experiences in many aspects of IT Service Support.
In addition, you will work towards a funded Level 3 Infrastructure Development Apprenticeship qualification, supported by a strong mentorship underpinned by professional management and leadership and the council’s Apprenticeship team.
For more information or an informal chat, please contact Alan Sumner on 07990 848871.
We offer very attractive terms and conditions of employment, including generous annual leave entitlement, flexible working hours (where appropriate), membership of the Local Government Pension Scheme and access to numerous other salary sacrifice schemes and staff benefits/discounts, including a lease car scheme.
Redcar and Cleveland Borough Council are dedicated to addressing the global climate emergency and have committed to being a net zero carbon borough by 2030.
Please note
This job is closed for applications.