Income Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
23/07/2024 00:00
£29,269 - £32,076
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Compass House, Blyth, United Kingdom
Post Number:
Number of posts:
Closing date:
23 Jul
Further Information

You will lead in the specialist area of council tenant arrears recovery and enforcement using the escalation process to ensure the service is accessible and responsive, supporting current NCC customers to maximise income and reduce debt. 

The successful candidate will carry out day to day monitoring of tenant arrears and provide advice and guidance in recovery processes including the receipt of payments using appropriate technology, arranging repayment plans and working collaboratively with other services to prevent eviction and sustain tenancies.  

We are looking for people who have a passion for income collection and who like to work in partnership with other services and external professional agencies. Experience of welfare benefits in particular universal credit would be beneficial as well as budgeting and providing advice and support. 


  • Good standard of education to NVQ level 3 or equivalent
  • Extensive enforcement experience in a rent or revenues environment
  • Valid UK driving license.
  • Customer focused and have experience of delivering excellent customer service with strong communication skills, good negotiation skills and a proven track record of meeting targets.
  • A can-do attitude and be an excellent problem solver whilst offering a balance between enforcement and support in all areas of the recovery process. 
  • Have good Microsoft office knowledge.
For further information please contact the hiring manager Donna Gallagher;


Why choose us? 

We have some outstanding benefits to offer you, including: 
  • 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) 
  • Automatic enrolment into the Local Government Pension Scheme 
  • Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees) 
  • Local government discount schemes available to all employees with offers at local businesses along with various national brands 
  • Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours 
  • A range of salary sacrifice schemes are available 
  • Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality 
Further information 

Please note that this is a full time, permanent position but applications on a secondment or part-time basis would be considered for the right applicant. 
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.    

Alternative application format: 

British Sign Language: northumberlandcc-cs.signvideo.net 

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system.  Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications