Senior Support Assistant

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
28/07/2024 23:59
£23,893 -£24,294. Pay Award Pending
Hours per week:
Job Category:
Environmental Health / Trading Standards / Licensing
Vacancy ID:
Employment Location:
Civic Centre
Post Number:
Number of posts:
Closing date:
28 Jul
Further Information
Senior Support Assistant- Private Sector Housing

Grade D

About the role….

Gateshead Council is seeking to appoint a Senior Support Assistant to join the Private Sector Housing Team.  The team is made up of Environmental Health Officers, Technical Officers and administrative support, working across a broad range of housing related issues including housing standards, noise and anti-social behaviour, public health issues, statutory nuisances and landlord licensing to improve conditions in the private housing sector.

You will be providing administrative support to the Private Sector Housing Team, receiving requests for service and recording information, processing landlord license applications, checking rented property safety certificates, raising invoices and monitoring payments, analysing information and producing reports, and preparing documents and presentations.

Please take a look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria.

A bit about Gateshead Council…

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service.   We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you?  Well, there’s so much on offer and here’s just a few of the highlights!

You’ll be paid a competitive salary plus additional allowances where relevant.
We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
You’ll get a generous annual leave package of 26 days annual leave (plus 2 statutory days) for new employees, rising to 30 days (plus 2 statutory days) after 5 years continuous local government service.
You have the chance to buy up to 10 additional holidays per year.
You’ll have the opportunity to participate in the Council’s Flexi time scheme, subject to management approval and business needs.
You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell

You must have :

4 GCSEs at Grade 4 or above (Grade C or above) including Math’s and English
Experience working in a clerical and administration capacity,
Experience of working with the general public, challenging people and dealing with difficult situations
Well-developed planning, organisational, communication and customer service skills
Experience of data inputting, record keeping and monitoring in a range of databases.
Experience of applying a methodical approach to problem solving.
Experience of designing and developing administrative procedures and processes in response to an identified need
Experience of monitoring administrative procedures to ensure these remain fit for purpose.
Knowledge of computer software including Microsoft Office applications.

Previous applicants need not apply


It’s time to apply!

For an informal discussion or if you need any assistance, please call Christine Oates on 0191 433 3926 or email Christineoates@gateshead.gov.uk