Service Desk Officer

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
19/12/2018
Advert End Date:
Closed for applications on 16/01/2019 23:59
Salary:
£18,367 - £19,651
Hours per week:
37
Job Category:
ICT
Vacancy ID:
182376
Employment Location:
14 Ennis Square, Dormanstown, Redcar TS10 5JR
Closing date:
16 Jan
Further Information

Beyond Housing was formed in October 2018 following the merger of Coast & Country Housing and Yorkshire Coast Homes into one organisation. With its main offices in Redcar and Scarborough, Beyond Housing is a registered housing provider responsible for the letting, management and maintenance of over 15,000 homes across the North East and North Yorkshire.

Beyond Housing is committed to going beyond the bricks and mortar to help its communities and region thrive. By providing quality homes people want to live in, alongside valuable additional services delivered by passionate people who want to help, Beyond Housing contributes to the prosperity, wider regeneration and sustainability of its communities, creating neighbourhoods that will flourish well into the future.

An exciting opportunity has arisen for two Service Desk Officer to join our ICT Operations Team. Working as part of a team reporting to the Lead ICT Operations Officer, you will have experience and a proven track record of working on an ICT Service Desk within an ITIL Framework environment to deliver 1st line responses to around 700 system users across all service areas and sites. You will understand all aspects of company-wide systems, and the use of ICT to deliver value for money and customer-focussed services.

The successful candidate will have qualifications in ICT and experience including desktop operating systems and applications and will have excellent customer service skills. They will also possess excellent verbal and written communication skills, be calm, confident, positive and supportive team members and have the ability to prioritise and organise workloads to meet deadlines.

Please contact Jimmy Rynn on 01642 836015 for an informal discussion about the role.

Please note if you have applied for ICT Service Desk Officer your application has been received and will be included in the shortlisting process for this role, there is no need to apply again. If you have any queries please contact HR on 01642 837275.

We are not working with recruitment agencies on this vacancy. Please apply via the North East Jobs website.

Please note
This job is closed for applications.