Technical Support Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
24/07/2024 00:00
£26,421 - £28,770
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
West Hartford Fire Station & H.Q, West Hartford Business Park, Cramlington, United Kingdom
Post Number:
Number of posts:
Closing date:
24 Jul
Further Information

  • To provide effective technical and administrative support including the provision of a triage service, often being the first point of contact for members of the public, businesses and other council employees.   
  • Effectively respond to and deal with routine written, telephone, electronic and personal service enquiries from the public, professionals, and other interested parties, to be undertaken in accordance with the established procedures and quality standards.  
  • Maintain appropriate work records to the required service standards, observing data protection and confidentiality controls. 
  • Undertake information gathering, data analysis etc, using ICT systems to assist in the production of timely and accurate management information and statistical returns including the monitoring of customer care feedback. 
  • To administer the post system, including the opening, scanning, registering and distribution of incoming and outgoing mail.  
  • Monitor and maintain adequate supplies of stationery and general office equipment, re-ordering when necessary.  
  • Procure and receive goods and services as well as the raising of invoices, and the upkeep of accurate budget monitoring.  
  • To transcribe recordings of interviews taken under the Police and Criminal Evidence Act to be used as evidence in criminal prosecution cases.   
  • The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

  • Good standard of general education with evidence of competence in literacy and numeracy. 
  • Knowledge of issues relating to the Public Protection Service. 
  • Comprehensive understanding and knowledge of Microsoft 360.
  • Administrative qualification ie NVQ level 3 or equivalent.
  • Excellent Customer Service skills

For further information please contact the hiring manager Debbie Carter;


Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis! 

Northumberland County Council's (NCC) vision is To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive. 

For further information about working for NCC, please visit our website here.

Why choose us? 

We have some outstanding benefits to offer you, including: 
  • 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) 
  • Automatic enrolment into the Local Government Pension Scheme 
  • Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees) 
  • Local government discount schemes available to all employees with offers at local businesses along with various national brands 
  • Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours 
  • A range of salary sacrifice schemes are available 
  • Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality 
Further information 

Please note that this is a permanent position but applications on a secondment or part-time basis would be considered for the right applicant. 

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. 

Alternative application format: 

British Sign Language: northumberlandcc-cs.signvideo.net   

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system.  Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.