Recovery Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
17/10/2021 23:59
Hours per week:
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Number of posts:
Closing date:
17 Oct
Further Information

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We would like to appoint an enthusiastic and highly motivated individual to the above role. The post is based in Stockton and the successful candidate will be joining a busy, friendly and enthusiastic team in dealing with a range of duties associated with the collection of council tax and overpaid housing benefit debts.

Ideally you will be someone who is enthusiastic, conscientious and hard-working, with excellent organisational and IT skills. This is an interesting and varied role and responsibilities will include updating and monitoring council tax and housing benefit accounts, determining collection methods and liaising with customers, in writing and by telephone.

You must be a team player who can work accurately whilst focusing on priorities and achieving targets. Strong customer service and communication skills are also required, with the ability to deal with matters effectively in challenging and sensitive situations.

This post has been identified as suitable for flexible working which enables the postholder to work 40% of their working time away from the office as appropriate to business need.

We offer an excellent total reward package including a competitive salary, generous Pension Scheme and annual leave entitlement as well as access to a number of additional employee benefits and a wide range of learning and development opportunities.

For more detailed information about this role, please refer to the job description and person specification in the vacancy information document.

If you would like to discuss the role informally, please contact Jacqui Gowland, Recovery Team Leader on 01642 526795.