Open Customer Services Coordinator (x2)
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
24/10/2022
Advert End Date:
Closed for applications on 07/11/2022 23:00
Salary:
£23,023 - £24,432
Job Category:
Admin / Secretarial / Customer Services
Further Information
Open Customer Services Coordinator
2 x positions available
£23,023 - £24,432
Full Time (37 hours per week)
Fixed Term – 23 months from appointment
Join our Team:
NEPO undertakes high-value procurement in major strategic areas of spend in partnership with North East local authorities (known as our Member Authorities) and a range of nationwide Associate Members.
We are focused on delivering positive outcomes for our Member Authorities, regional supply base and over 800 Associate Members from the wider public sector. In addition to delivering a collaborative procurement work programme of £700M, NEPO is responsible for the NEPO Portal and the NEPO Business Club programme of support for our suppliers.
We are a forward-thinking organisation that supports personal development and provides a unique opportunity to work collaboratively across the North East public sector. We have produced a guide to the employee benefits on offer at NEPO to give you a flavour of the welcoming and supportive culture we champion.
This is your opportunity to join a small, vibrant organisation, and be part of a friendly team that works closely with local authority colleagues across the region to deliver a diverse programme of work.
NEPO employees benefit from:
• Flexible working
• Access to technology that enables agile working
• Continuing professional development, including training opportunities
• Annual leave ranging from 25 to 30 days (depending on length of service), plus public holidays
• Eligibility to join the Local Government Pension Scheme
• Hybrid working model with HQ in Gateshead’s Baltic Quarter
The role:
Open is NEPOs new and wholly owned integrated e-procurement solution, designed and developed by NEPO and powered by AWS.
Designed to optimise the way we do business in the public sector, Open is a one-stop-shop eProcurement solution with aspirations to replace all procurement systems and tools used by NEPO and the twelve North East Local Authorities.
The Open Customer Services Coordinator will be joining the team at the beginning of the journey and will have the opportunity to grow as Open expands.
The postholder will:
• Act as the first point of contact for stakeholder queries, resolving first line queries and logging escalations. These may be over the phone or via email
• Utilise effective communication skills to deliver excellent customer service
• Support NEPO with project administrative requirements
More details on the role to be found in the job description.
More details on Open can be found below:
https://www.nepo.org/download.ashx?ref=7835a9ef21ac8378a23835829594d598
Important dates:
The deadline for applications is Monday 7 November 2022 at 23:00
Interviews will be held on Tuesday 15 November 2022
Apply:
Applications will only be accepted via https://www.northeastjobs.org.uk
For an informal discussion about the post, please contact:
w/c 24th October – Faustina Tolosa, Intelligence and Performance Specialist on 07917 246020 or faustina.tolosa@nepo.org
w/c 31st October – Joanne Emery, Intelligence and Performance Specialist on 07748 617864 or joanne.emery@nepo.org
No recruitment agencies please.
For further information about NEPO and its work, please visit our website at www.nepo.org
Please note
This job is closed for applications.