Customer Service Assistant

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 25/09/2023 23:59
£21,575 - £21,968 plus pending pay award
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:
POS013213, POS013215
Number of posts:
Closing date:
25 Sep
Further Information
Stockton on Tees Family Hubs Service is seeking to appoint a Customer Service Assistant to join our service due to space arising following progression. Things are happening and changing at pace here in Children’s Services in Stockton on Tees. There’s lots going on and we have come a long way. We’re seeking ambitious, hardworking and innovative people to join our team. This is an exciting time to join us as we continue to hold children at the centre of everything that we do and reinforce our commitment to embedding relationship -based practice. We recognise that we will promote the best outcomes for children by focusing on relationships with and within families, and also with each other as a staff team and with our multi-agency partners. Our Family Hubs have a vast offer of support available to children, young people and their families. We strive to empower families to be the best they can be in Stockton. If you have both drive and passion in supporting families to succeed we want to hear from you. The role will involve providing children, families and professionals with a warm welcome when coming into our Family Hubs. Excellent customer service skills are needed in this post and the ability to engage well with our families and professionals. It is important that staff have knowledge of the range of support available from Family Hubs and other services operating from or using the hub to support children and families, to provide information to families and professionals. The post holder will provide administrative support to the wider team and enter information on to local systems, to ensure families are accurately booked on to relevant programmes. You will work flexibly and collaboratively across Children’s Services and with other agencies, partners and stakeholders to meet the needs of children, young people and families. If you think you have the skills, passion and drive to take on this role then we would love to receive an application from you. If you want to hear more about the role, please contact Julie Place on 07944421700. Stockton-on-Tees Borough Council is not a UKVI Sponsor therefore we are unable to provide visa sponsorship. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
Please note
This job is closed for applications.