Enquiry Responder, 15hpw

Job Summary
Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 14/02/2024 12:00
£26,421 pa pro rata (£13.69 ph)
Hours per week:
Job Category:
Social Care - Adult Service
Vacancy ID:
Employment Location:
South Tyneside Let’s Talk Team, Jarrow
Post Number:
Number of posts:
Closing date:
14 Feb
Further Information
Enquiry Responder, 15hpw
(South Tyneside Let’s Talk Team, Jarrow Town Hall)
£26,421 pa pro rata
Temporary contract until end of January 2025 to cover maternity leave
Work Pattern:  Wednesday and Thursday

An exciting opportunity has arisen in the South Tyneside Let’s Talk Service. We are seeking an enthusiastic person with previous experience in a customer service environment to fulfil the role of Enquiry Responder for one year to cover maternity leave.
The post holder will be part of the team who effectively deliver the South Tyneside Let’s Talk Service, the single point of contact into Adults Social Care & Commissioning in South Tyneside, and will be responsible for providing prompt and consistent information and advice to ensure the person is connected to the right support to meet their needs first time.
You will respond to telephone, written and digital communications, including online Chat and self assessment tools, received from the public and internal and external colleagues. This may include carers, people with a learning disability, autism, physical or mental health issues and safeguarding concerns within an overall framework of enhancing a person’s wellbeing and maintaining their independence.

In line our Let’s Talk Together strengths based approach, and the Care Act 2014, we need to focus on making the most of people’s own strengths and resources in the community, looking at what people can do and focussing on what matters to them.
For an informal discussion about the role, please contact Christopher Perry, Team Manager on (0191) 4246473 or Christopher.Perry@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere  
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, 14 February 2024
Interviews will take place on 6 March 2024
Previous applicants need not apply

Please note
This job is closed for applications.