Service Manager – Support and Enablement Services

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
19/04/2024 12:00
£66,526 pa
Hours per week:
Job Category:
Social Care - Adult Service
Vacancy ID:
Employment Location:
Adult Social Care and Commissioning, Town Hall, South Shields
Number of posts:
Closing date:
19 Apr
Further Information
Service Manager – Support and Enablement Services
£66,526 pa

Are you or have you previously worked in a Senior Manager role, in the care sector?
We are looking for an experienced leader of multi-site services who is passionate about person centred support with a dynamic innovative approach to join our senior management team.
About the Role:
The postholder will oversee the strategic and operational leadership of the Councils CQC regulated services including extra care, shared lives, medication & wellbeing, in addition you will oversee our, internal day service and our innovative reablement/intermediate care service based in an extra care setting, finally you will lead our technology enabled care service which provides both traditional telecare and new technology approaches to aid independent living. You will be accountable for implementing and delivering the strategic framework for policy, service development and quality assurance for services within your portfolio and contribute to the Council’s aims and objectives.
You will be responsible for all aspects of service delivery including workforce and quality management to ensure the provision is of high-quality support, which meets the regulatory and industry standards for each service area.
The post holder will be at the forefront of the development of in-house provisions including CQC registered services with the opportunity to design and shape future services.

Alongside your salary you will receive an excellent package of annual leave, pension contributions and sickness pay with first-class support and development.
About You:
You will have experience in managing CQC regulated services, specifically extra care, and/ or domiciliary care and will have experience of overseeing multi-site operations.
You will be passionate in the delivery of high-quality services, enabling people to live better lives.  You will be accustomed to leading diverse teams through embedding systems and processes enabling our services to remain effective, responsive, safe, well-led and caring.
As the main driver for these services, you will be a passionate, innovative professional and a real team player. 
About Us:
Adult Social Care is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, this is a great time to join us. With our new Council Leadership, and a recent service review, we have a 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey. Working closely with all our partners our vision for the future is to see every person in South Tyneside with care and support needs “Living Better Lives”, to fully utilise their strengths and assets, to remain safe and well; in the neighbourhoods and communities they call home.

Joining us at this time will ensure you are at the forefront of helping to develop and embed co-production and co-delivery, delivering new models of support. We remain fully committed to supporting our staff to grow and develop, and we will provide you with the opportunity to use your skills and learn new ones. Through the development of our Values and Behaviour Framework we will fully support staff to become Curious, Accountable, Responsive and Empowered (CARE).
For and informal discussion about the role, please contact Emma Kennington, Service Manager Quality and Assurance on 07977170502/ 0191 424 7292 or emma.kennington@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere  
South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.
For those posts where there is a requirement to either work in or enter a Care Quality Commission Regulated Care Home (CQC) it would be preferred but optional, that you have been fully vaccinated against COVID-19 (unless medical exempt) as a condition of employment.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, 19 April 2024.