Customer Services Advisor (Contact Centre) – 20 hpw x 3 Posts

Job Summary
Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 12/04/2024 12:00
£26,421 pa pro rata
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Hybrid Working
Post Number:
Number of posts:
Closing date:
12 Apr
Further Information
Customer Services Advisor (Contact Centre) – 20 hpw x 3 Posts
(Hybrid Working)
£26,421 pa pro rata  
We require three Customer Services Advisors to work in the Customer Contact Centre.  Your shifts will be during the hours of 8.00 am – 6.30 pm, Monday to Friday.  You will be on floating shifts which are sent usually four weeks in advance, there are no set/rotating shift patterns.  You will be required to provide cover when necessary up to 37 hours per week.
Experience of working in a very busy Customer Contact Centre dealing with enquiries from the public, either face to face or over the telephone, is essential, as is experience of using computer systems.   You must be willing to learn and be willing to work in different ways.
The successful candidate will handle service requests from the public for a wide range of services.  Training will be given.
If you would like any further information regarding this position please contact Julie Pearson, Customer Services Team Manager on (0191) 424 6191.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere  
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 12 April 2024.
Please note
This job is closed for applications.