Benefits Officer, 37 hpw

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
19/07/2024 12:00
£27,334 pa
Hours per week:
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Hawthorne Building, Viking Industrial Estate, Jarrow/Hybrid Working
Post Number:
Number of posts:
Closing date:
19 Jul
Further Information
Benefits Officer, 37 hpw
(Hawthorne Building, Viking Industrial Estate, Jarrow/Hybrid working)
£27,334 pa  
We are looking for a team player who is highly organised and self-motivated with a professional manner and the effective communication skills to work in the Revenues and Benefits Service as part of the Benefits team.
You will be responsible for the completion of a range of benefit service functions.  You will ensure that all information included in the Housing Benefit and Council Tax Support applications is verified, accurate records are maintained, claims are processed accurately and paid quickly.
You will be required to promote and provide additional support to customers in the use of digital services.  You will be deal with personal, telephone and written enquiries from customers and their representatives.
You will be responsible for completing tasks within required timescales and resolve any queries in a timely manner, in accordance with agreed policies and procedures.
A detailed knowledge of Housing Benefit/Council Tax Support, a working knowledge of Council Tax and experience assessing Housing Benefit claims using Capita (Academy) Benefits system and Civica Workflow would be an advantage but is not essential.
For an informal discussion about this post, please contact Tracey Fishwick, Benefits Team Leader on (0191) 424 4235.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere 
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Friday 19 July 2024.