Job Summary
Working Pattern:
Part time
Advert Start Date:
14/09/2026
Advert End Date:
Closed for applications on 21/09/2026 23:59
Salary:
Pro rata actual salary £13,637 - £13,854
Job Category:
Social Care - Adult Service
Employment Location:
Stockton-on-Tees
Further Information
Are you friendly, caring and passionate about making a difference in your local community?
Do you thrive in a dynamic, supportive and team-oriented environment where no two days are the same?
If so, this could be the perfect opportunity for you.
As a OneCall Officer, you will help deliver a 24-hour emergency response service that supports the safety, wellbeing and independence of our clients. Working with a diverse range of people, you'll provide meaningful, hands-on support that makes a real difference to the lives of some of our most vulnerable residents, helping them remain safe and comfortable in their own homes.
About the role
No two shifts are ever the same. You could be:
- Supporting clients through our call handling platform from the control centre.
- Responding to clients in their own homes following a fall or emergency activation.
- Visiting clients to review and update their support profiles.
- Providing practical assistance and wellbeing support to help people maintain their independence.
We're looking for individuals who are caring, resourceful and efficient, with a commitment to delivering excellent customer service and support.
To help you carry out your role, OneCall provides:
- A vehicle for use during your shift.
- Lifting equipment.
- Personal Protective Equipment (PPE).
- A full uniform.
- Training and ongoing support.
Working pattern
This role involves both day and night shifts, working 12-hour shifts as part of a rotating rota that supports our 24-hour service operation.
This is a part time role of 18.5 hours per week and the actual salary for the role is £13,637 - £13,854.
What we're looking for
While experience in social care is desirable, we welcome applications from individuals who share our values and are committed to making a positive difference in people's lives.
We're looking for people who:
- Demonstrate empathy, compassion and professionalism in all aspects of their work.
- Build positive relationships and communicate effectively with a wide range of people.
- Work confidently both independently and as part of a supportive team.
- Remain calm, adaptable and resilient when responding to changing situations and priorities.
- Are committed to promoting independence, dignity and wellbeing for vulnerable individuals.
- Hold a current full UK driving licence.
If you're looking for a rewarding role where you can make a genuine difference to people's lives every day, we'd love to hear from you.
What we offer
In return for your commitment and dedication, we offer:
- A competitive salary of up to £13,854
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- A rewarding role where you can make a real difference to the lives of local residents.
- Generous annual leave entitlement. Ability to purchase additional leave is also available.
- Access to a wide range of employee benefits, including learning and development opportunities, discounts at high street and online retailers, online GP appointments, an Employee Assistance Programme, and physiotherapy services.
Find out more
For full details about the role, please refer to the Job Description and Person Specification in the Supporting Documents section.
For an informal discussion about the post, please contact:
Shaun Taylor, Registered Manager
shaun.taylor@stockton.gov.uk
01642 527839
Interviews are expected to take place during the week commencing Monday 28 September 2026.
If you are shortlisted, you will receive notification through your North East Jobs account, so please ensure you regularly check your account and registered email address for updates regarding your application.
Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.
Internal Applicants Only: This vacancy is restricted to Stockton-on-Tees Borough Council employees. To apply, you must be registered as an internal user on your North East Jobs account. Guidance is available in the Supporting Documents section. Your request to be set up as an internal user will be sent to the Talent Acquisition Team for verification and must be approved before you can submit your application.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
Please note
This job is closed for applications.