Revenue, Benefits and Welfare Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
16/09/2026
Advert End Date:
Closed for applications on 23/09/2026 23:59
Salary:
£28,153 - £32,046
Job Category:
Finance / Benefits / Revenues / Procurement
Employment Location:
Stockton-on-Tees
Further Information
- Are you positive, enthusiastic and a great team player?
- Do you have experience in Council Tax, Income Collection, Welfare or Benefits?
- Are you hard working, able to meet conflicting demands and challenging deadlines?
- Do you have good ICT skills and a passion for completing work to the highest standards?
- Do you want to work in a team where nothing stands still, and that impacts every household and business premise in Stockton-on-Tees?
If you have answered yes, then this is the opportunity for you! We are delighted to be recruiting for a Revenues, Benefits and Welfare Officer to join our team.
Stockton-on-Tees Borough Council issues and collects council tax and business rates from around 91,000 households and 5,800 businesses every year to fund the delivery of its services across the borough. The Revenues, Benefits and Welfare Service supports the most financially vulnerable of the borough’s residents, administering council tax reduction and housing benefit and a wide range of welfare support schemes.
There are 3 operational teams within the Revenues, Benefits and Welfare Service:
- Council Tax & Benefits
- Income Collection
- Welfare Assistance
The post holder may have the opportunity to be interchangeable between all 3 teams as you progress through the career grade.
The ideal candidate will have previous experience in Revenues, Benefits, Welfare or a similar environment and have a good understanding of legislation and procedures. The postholder will be someone who is hard working, has excellent customer service skills, enthusiastic, and adaptable to change.
This is an interesting and varied role, and you will need to have excellent IT skills and good attention to detail whilst being able to prioritise and achieve targets.
Appointments are expected to be made at Grade G within the career grade structure. However, candidates who can demonstrate significant relevant knowledge, skills and experience may be considered for appointment at Grade H.
To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.
Why join us?
We offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
- A competitive salary of up to £32,046
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
And that’s not all – you can also work flexibly where you can work part of your week at home.
Think this could be the right opportunity for you?
We'd love to hear from you. For an informal discussion about the role, please contact:
Jenny Whitehead - Income Collection Team Leader
01642 527325
We expect to hold interviews on 30 September 2026. If you are shortlisted, you will be notified via North East Jobs.
Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.
Internal Applicants Only: This vacancy is restricted to Stockton-on-Tees Borough Council employees. To apply, you must be registered as an internal user on your North East Jobs account. Guidance is available in the Supporting Documents section. Your request to be set up as an internal user will be sent to the Talent Acquisition Team for verification and must be approved before you can submit your application.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
Please note
This job is closed for applications.