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Business Support Officer

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Part time
Advert Start Date:
05/10/2026
Advert End Date:
18/10/2026 23:59
Salary:
Pro rata actual salary £16,070 - £16,325
Hours per week:
22.5
Job Category:
Admin/Secretarial/Customer Services
Vacancy ID:
302858
Employment Location:
Stockton-on-Tees
Number of posts:
1
Closing date:
18 Oct
Further Information
Part Time | 22.5 Hours per Week | Fixed Term for 12 Months

Are you an organised and proactive administrator with excellent communication skills? Do you thrive in a team environment and take pride in delivering high-quality customer service? If so, we would love to hear from you. 

This is a fixed term contract covering maternity leave. The expected duration of the contract is 12 months but will be reviewed periodically with the post holder. 

About Adoption Tees Valley
Adoption Tees Valley is the Regional Adoption Agency for the five local authorities of Tees Valley comprising, Darlington, Hartlepool, Middlesbrough, Redcar and Cleveland, and Stockton-on-Tees. Based at our dedicated Adoption Centre in Stockton-on-Tees, we provide a comprehensive adoption service across the region.

Our service recruits, prepares, and assesses prospective adopters for children with adoption plans across the five local authorities. We also provide specialist adoption advice, receive referrals for children requiring adoption placements, undertake family-finding activities in partnership with children's social workers, and coordinate the Adoption Panel function on behalf of all five authorities.

About the role
As a Business Support Officer, you will play a key role in supporting the day-to-day administrative functions of Adoption Tees Valley. Working from our Stockton-based office, you will provide high-quality business and administrative support to the wider team, helping to ensure the smooth and efficient delivery of services.

Key responsibilities will include:
  • Providing an exceptional administrative support across the service.
  • Maintaining the excellent first point of contact and high-quality customer service provided at ATV.
  • Responding to enquiries and referrals from internal and external stakeholders.
  • Maintaining accurate and up-to-date records using a range of business systems.
  • Preparing and distributing confidential documentation.
  • Taking accurate & timely minutes at meetings, including Adoption Panels using supported notes to further improve the efficiency and quality of meeting records.
  • Supporting the organisation and coordination of the various activities and events held at ATV.

You will receive regular supervision, support, and training to help you develop and perform effectively in the role.

About you
We are looking for someone who:
  • Has excellent organisational skills and strong attention to detail.
  • Demonstrates outstanding written and verbal communication skills.
  • Is self-motivated, enthusiastic, and able to work independently when required.
  • Has a positive, flexible, and customer-focused approach.
  • Works effectively as part of a team.
  • Is committed to delivering a consistently high standard of service to both internal and external customers.

Previous experience in an administrative or business support role is essential, and experience of minute-taking would be advantageous.

Why join us?
We offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
  • A competitive salary
  • Generous annual leave entitlement with the ability to purchase additional leave. 
  • Local Government Pension Scheme with ability to pay extra and plan for retirement.
  • Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Think this could be the right opportunity for you?
We'd love to hear from you. For an informal discussion about the role, please contact:

Chris Corden (Miss) - Business Services Manager
01642 526400

We expect to hold interviews on 26 October 2026. If you are shortlisted, you will be notified via North East Jobs. 

We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible. 

Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK. 

Important Applicant Guidance 

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. 

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account. 

Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation. 

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.  

Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.  

Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted. 





 
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