Lifeline Response Officer (12 Month FTC - Maternity Cover)
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Part time
Advert Start Date:
30/10/2026
Advert End Date:
15/11/2026 23:59
Salary:
£28,153.00 - £29,542.00 per annum Pro Rata
Employment Location:
B13 Town Hall
Further Information
Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.
The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.
You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role
You will need to be approachable with a 'can do' attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.
It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.
This post is to work an average of 22.75 hours per week on a rolling 2 week fixed rota of the following specified shifts.
Week 1 = Total Hrs 27.5 hrs
- Monday = 15.30pm - 21.30pm (6 hrs)
- Tuesday = 15.30pm - 21.30pm (6 hrs)
- Saturday = 07.30am -15.45pm (7hrs 45 mins)
- Sunday = 07.30am -15.45pm (7hrs 45 mins)
Week 2 = Total Hrs 18 hrs
- Wednesday = 15.30pm - 21.30pm (6 hrs)
- Thursday = 15.30pm - 21.30pm (6 hrs)
- Friday = 15.30pm - 21.30pm (6 hrs)
N.B: This role requires an Enhanced DBS with Adult Barred list check
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the 'Role Profile' and 'Person Specification documents provided. Or for an informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
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https://www.northeastjobs.org.uk/contactus
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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.