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Triage Advisor

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
17/09/2026
Advert End Date:
27/09/2026 23:59
Salary:
Grade 5 £27,274 - £29,542
Hours per week:
37
Job Category:
Other
Vacancy ID:
302163
Employment Location:
Annfield Plain Morrison Busty Depot
Post Number:
CYPS/26/176A
Number of posts:
1
Closing date:
27 Sep
Further Information
We’ve got an exciting opportunity for a passionate and people-focused individual to join DurhamEnable as a Triage Advisor, supporting the Connect to Work programme.

Connect to Work is the government’s new flagship employment programme under the Get Britain Working strategy. Running across England and Wales until March 2030, it’s designed to help disabled people, those with health conditions, and individuals facing complex barriers into meaningful, sustainable employment—using the proven Supported Employment model.

About the Role
As our Triage Advisor, you’ll be the first point of contact for referrals into the programme. You’ll:
  • Carry out initial assessments to understand individual needs
  • Prioritise support and signpost to the right services
  • Work closely with our Team Leader to guide participants into the right employment pathway (SEQF or IPS)
  • Build strong relationships with participants, families, partners, and employers
  • Help shape initial support plans and ensure a smooth transition into the right supportThis is a permanent role, offering the chance to make a real difference in people’s lives across County Durham.
What We’re Looking For
We’re after someone who is:
  • Person-centred and empathetic
  • Organised and detail-oriented
  • A great communicator and team player
  • Passionate about inclusive employment
Interested?
For more information, contact Melanie Kearney – Melanie.Kearney@durham.gov.uk

INTERVIEWS
Interviews will be held on week commencing 5th October 2026. 
 
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
 
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website
Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.
 
HOW TO APPLY 
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website 
 
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentCYPS@durham.gov.uk
 
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
 
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