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Compliance Officer

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
06/11/2026
Advert End Date:
17/11/2026 23:59
Salary:
Grade 4 (SCP 12-17) £29,542 - £32,046
Allowances:
None
Hours per week:
37
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
304459
Employment Location:
City Hall
Number of posts:
1
Closing date:
17 Nov
Further Information
Sunderland City Council are looking for a motivated Compliance Officer to work as part of a busy team dealing with the enforcement of liability orders for Council Tax, Non-Domestic Rates and Business Improvement District Levy, and Car Parking fixed penalty notices (up to and including removal and sale of debtors’ goods) in accordance with the Taking Control of Goods Regulations 2013.

In this role you will be part of a proactive, efficient and effective Enforcement Team and will provide office-based support to Enforcement Agents out in the community and negotiate payment arrangements with debtors over the telephone or in their home. You will need to be confident, have excellent negotiation and communication skills and have the ability to be firm but fair in applying the law. You must be able to deal with difficult customers in a calm and courteous manner whilst recognising and assisting vulnerable customers. 
If you are passionate about delivering excellent results, possess the skills and experience to contribute to our team, and are committed to continuous improvement, we would love to hear from you. If you are excited by the opportunity to take on this important role within a fast-paced and ever-evolving environment, we encourage you to apply.

At Sunderland City Council you will have access to a fantastic range of benefits and discounts including:
  • 26 days annual leave, 31 days for those with more than 5 years continuous service (excluding bank holidays)
  • Local Government Pension Scheme
  • Opportunities for professional development and career progression
  • Home and agile working
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
 
For an informal discussion please contact Karan Wilkinson on 07867743631 or Liz Graham on 07721678346.
 
To apply, please submit your application demonstrating how you meet the essential criteria outlined in the Person Specification.  Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
 
Please note that CVs are not accepted.
 
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means.  Please remember to check your junk mail items.
 
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