Customer Feedback & Planning Manager
Advert Start Date:
Advert End Date:
Closed for applications on 30/06/2020 23:59
Admin / Secretarial / Customer Services
CUSTOMER FEEDBACK AND PLANNING MANAGER REQUIRED FOR TOGETHER FOR CHILDREN SUNDERLAND, A UNIQUE COMPANY DELIVERING CHILDREN’S SERVICES ON BEHALF OF SUNDERLAND COUNCIL
Stanfield Centre, Sunderland
Grade 9 (£39,782- £43,622)
AN EXCITING OPPORTUNITY FOR AN EXPERIENCED CUSTOMER FEEDBACK AND PLANNING MANAGER WHO CAN EVALUATE CUSTOMER FEEDBACK AND DEVELOP EFFECTIVE BUSINESS PLANNING PROCESSES TO DRIVE COMPANY DEVELOPMENT
If you are an experienced and ambitious professional with a high degree of customer service skills, the foresight to anticipate business needs and experience of working with high impact services, then there has never been a better time to join Together for Children, a unique company with a focus on driving improvement for children and families in Sunderland.
The company is seeking an experienced Customer Feedback & Planning Manager. To qualify you will have experience of working within a customer focused role, where you have gained hands-on experience of dealing with customers and managing complex complaints. You will have proven customer management skills and the ability to provide an efficient, courteous, informative and responsive service to members of the public.
We are looking to recruit a proactive manager who fully understands the children’s statutory complaints process. The successful candidate will be a committed, creative and passionate professional who has experience of managing complaints and who thrives on learning from customer experience to inform and drive forward service improvement.
The ideal candidate will have experience of creating and implementing business planning processes and designing strategic plans. The candidate will thrive in a fast-paced environment and will think strategically and analytically about business challenges and will constantly seek ways to identify and drive improvement opportunities.
The candidate will also have excellent communication and organisational skills, enjoy challenging situations and be able to create a positive working atmosphere. Above all, you must have energy and enthusiasm and be able to add demonstrable value.
If you would like to have an informal discussion about this post, please contact Stacy Hodgkinson on 07891307935. Previous applicants need not apply.
Closing date 30th June 2020
This job is closed for applications.