Customer Feedback Officer (18.5hrs)
Job Summary
Working Pattern:
Part time
Advert Start Date:
29/07/2022
Advert End Date:
Closed for applications on 14/08/2022 23:59
Salary:
£26,446 - £30,095 pro rata i.e. grade 8
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Crook Civic Centre but you may be required to work at any Council workplace within County Durham
Further Information
Customer Services
Customer Feedback Officer
part-time 18.5hrs grade 8 permanent
VACANCY NO: RES/22/540
The Customer Feedback Team are looking to appoint an Investigation Officer to deal with customer feedback including complaints.
The post is part-time permanent, over 4 days.
The post holder should be enthusiastic and customer focussed, with a positive attitude and the ability to deal with a range of customer feedback, working with services to assist with the management of complaints from receipt to resolution; acting as the customers advocate, where appropriate, and supporting effective service delivery.
An excellent communicator, the post holder will be required to demonstrate tact and diplomacy. They will be the first point of contact for many customers; therefore a good understanding of council services will be beneficial.
The post holder will be expected to deal with a complex range of issues sensitively and confidentially, handling areas of conflict appropriately.
Qualifications: Qualified to NVQ level 3 or equivalent in a relevant subject
If you would like an informal discussion about this post, please contact: Louise Baines on 07790 338758 or via email louise.baines@durham.gov.uk
It is anticipated that interviews will be held w/c 22nd August, 2022.
Interviews may be held remotely via Microsoft Teams or face to face
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed
Take a look at our comprehensive benefits package https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via Email: PESRESOURCES@durham.gov.uk
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
Please note
This job is closed for applications.