Integrated Customer Services Team Manager
Job Summary
Working Pattern:
Full time
Advert Start Date:
03/08/2022
Advert End Date:
Closed for applications on 17/08/2022 23:59
Salary:
£34,373 to £38,553 p.a. (Grade 11)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Crook Civic Centre Council Offices
Further Information
A vacancy has arisen within Transactional and Customer Services for an Integrated Customer Services Team Manager.
The post holder will undertake duties on behalf of the Customer Relations Manager to further the aims of the integrated customer service ambitions within the Council. ?
You will also provide direct co-ordination and support for projects and change initiatives in the Integrated Customer Service programme, including customer feedback and contribute to the strategic development and planning for the service. ?
You will contribute to the financial management & budgetary control for the programme and to the development & maintenance of Performance Management Procedures. ?
Candidates should have NVQ level 3 or equivalent demonstrable management experience in a customer service/project management environment.
For further information regarding this vacancy, please contact Sarah Welsh via email at sarah.welsh@durham.gov.uk.
It is anticipated that interviews will be held week commencing 12th September 2022.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.