Applications Support Apprentice
Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Full time
Advert Start Date:
03/08/2026
Advert End Date:
Closed for applications on 16/08/2026 23:59
Salary:
Grade 2 (SCP 5–6) £25,949 - £25,989
Job Category:
Apprenticeships
Employment Location:
City Hall - Agile
Further Information
Are you ready to start your career in digital technology, systems support and public service?
Sunderland City Council is looking for an enthusiastic Apprentice Applications Support to join our Data, Digital, Development and Systems Team within IT Service, supporting the important systems used across social care and education.
This is an exciting opportunity to earn while you learn, gain real workplace experience and work towards the Level 4 Applications Support Lead Apprenticeship. You will be supported to develop practical skills in application support, systems administration, troubleshooting, documentation, user guidance and service improvement.
About the role:
As an Apprentice Applications Support, you will work alongside experienced colleagues and Systems Analysts to help maintain, support and improve key business applications. These systems play an essential role in helping services deliver support to children, families, adults and schools across the city.
You will learn how to investigate and resolve incidents and service requests, support system upgrades and fixes, work with colleagues and suppliers, maintain accurate records, create user guidance and contribute to transformation and continuous improvement activities.
What you will be doing:
- Supporting the administration and day-to-day operation of social care and education applications.
- Helping to investigate technical issues, incidents and service requests.
- Working with colleagues, users and suppliers to troubleshoot software and integration issues.
- Supporting upgrades, patches, fixes and the introduction of new technologies.
- Creating and maintaining documentation, procedures, user guides and knowledge base articles.
- Providing guidance and advice to colleagues using business applications.
- Contributing to service improvement, transformation and responsible use of data.
- Maintaining accurate records using ICT service desk management tools.Please see the attached job description for a full overview of the role and responsibilities.
Who we are looking for:
We are looking for someone who is curious, motivated and keen to build a career in digital and technology. You do not need to know everything already; this is a development role where you will be supported to learn, ask questions, build confidence and apply your learning in a real working environment.
You will need to be organised, willing to learn, able to communicate with different people and interested in how technology can improve services. A customer-focused approach, attention to detail and a positive attitude will help you succeed in this role.
Why join us?
- A structured apprenticeship programme with full support to complete the Level 4 Applications Support Lead Apprenticeship.
- Real workplace experience supporting systems that matter to services, schools, residents, children, families and adults across the city.
- A workplace and developmental mentor to provide on-going support.
- Access to learning, development and opportunities to build technical knowledge, confidence and professional skills.
- On-going support and encouragement from a knowledgeable and friendly team.
- A range of benefits that promote wellbeing and help you thrive - at work and in everyday life.If you are interested in technology, problem solving, supporting people and making a difference through digital services, this could be the ideal first step in your career.
Please note, to be eligible for an apprenticeship, you must meet the following criteria:-
- Must be 16 or over at the start of the apprenticeship;
- Not in full-time education;
- Be a UK citizen or have proof of right to work in the UK;
- Have lived in the UK/EEA for the last 3 years or more;
- Must have the legal right to work in the UK for the full duration of the apprenticeship
- You cannot undertake an apprenticeship if you already have a higher qualification in the same subject
Come and be part of something meaningful and help shape the future of our City!
For an informal discussion about this post please contact:
Catherine Ross, Product Lead: Social Care and Education Systems, Sunderland City Council: Email: catherine.ross@sunderland.gov.uk
For further assistance contact: jobs@sunderland.gov.uk
Please note that CVs are not acceptable. Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Please note
This job is closed for applications.