Housing Advisor (6 Month FTC or Secondment Opportunity)
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
05/08/2026
Advert End Date:
Closed for applications on 12/08/2026 23:59
Employment Location:
Town Hall, Feethams, Darlington, DL1 5QT
Further Information
**RESTRICTED - INTERNAL CANDIDATES ONLY**
We have an exciting opportunity to join the Housing Management Team as a Housing Advisor (37 hrs oer week) on a 6 Month FTC or 6 Month Secondment basis to provide an effective and responsive housing management service and deliver positive outcomes for our tenants.
We are looking for an experienced and motivated individual with proven experience of supporting tenants who is approachable, compassionate and has a genuine passion to provide a high quality service to our tenants. You will need to have effective communication skills, be able to handle potentially difficult situations and have the organisational skills to prioritise a demanding workload in a busy environment whilst maintaining accurate records and high standards in service delivery across all aspects of the role.
The role is varied and you will be involved in all aspects of tenancy management including dealing with a wide range of queries from customers and other internal departments both face to face, via the telephone and digitally along with providng administrative support to the Housing Officers. You will also be required to conduct external visits such as estate walkabouts, statutory gas service visits and other site visits with tenants, stakeholders and council members.
You should have 2 years' experience of administration and clerical duties, alongside experience of working with policies and procedures.
**This post requires a Enhanced DBS check.**
**Once fully trained there will be the opportunity to work in a hybrid way based upon service needs/demands**
For detailed information on this role, please refer to the Role Profile, and Known Risks form provdied.
For an informal discussion, please contact Natalie Lawson, Housing Team Leader on 01325 405794.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
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https://www.northeastjobs.org.uk/contactus
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You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Please note
This job is closed for applications.