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Caseworker

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
01/07/2022
Advert End Date:
Closed for applications on 14/07/2022 23:59
Salary:
Grade 4 (SCP 12 - 17) £22,571 - £24,920
Hours per week:
37
Job Category:
Other
Vacancy ID:
228496
Employment Location:
30 West Sunniside
Number of posts:
1
Closing date:
14 Jul
Further Information

The post holder will be part of a busy team that deals with the payment of Discretionary Housing Payments (DHP)and the Delivery of Local Welfare Provision (LWP) in the form of Crisis Support and Community Care Support.

The role will be to mainly assess claims for LWP customers for Community Care Support and Crisis Support customers due to the increased workload and recent changes to the delivery of the scheme, within policy guidelines and to complete detailed and accurate case management files as well as recording data on monitors for the gathering of statistical information.

The post holder will also need to communicate with customers regarding enquiries and offer advice and supporting information and also liaise with internal and external services, organisations and suppliers.

The role also requires good time management skills and working to targets and deadlines to ensure good quality service delivery

The post holder may be required to deliver food parcels and food cards to customers’ homes.

Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services by email: jobs@sunderland.gov.uk

Please note that CVs are not acceptable.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.

Please note
This job is closed for applications.