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ICT Apprentice

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
09/06/2026
Advert End Date:
Closed for applications on 22/06/2026 23:59
Salary:
£9.43 per hour (£18,193 per annum - apprentice first year)
Hours per week:
37
Job Category:
Apprenticeships
Vacancy ID:
297508
Employment Location:
City Hall
Number of posts:
2
Closing date:
22 Jun
Further Information
Fixed Term - up to 25 months

Are you looking to kickstart a career in ICT? Why not come and work with us and gain a recognised qualification while building valuable, real-world experience!
 
Sunderland City Council has a strong commitment to apprenticeships and development. As an ICT apprentice, you will receive full support throughout your programme while gaining hands-on experience within a busy and creative team.
 
You will develop the skills needed for a successful career in ICT by working alongside experienced colleagues, at the same time as working towards a Level 3 Information Communications Technician qualification which will be delivered by Sunderland College (online programme).
  
What you will be doing:
  • Resolving calls in accordance with set procedures and guidance.
  • Investigating and assessing service user issues and requests to enable efficient processing and resolution of calls.
  • Escalating calls to other technical resolvers and teams where required.
  • Liaising with other technical staff to identify potential problems at the earliest opportunity.
  • Maintaining network and application user access including the creation, amending and removing of permissions in accordance with corporate authorisation process.
  • Providing support and guidance of the corporate computing environments and technologies.
  • Basic network troubleshooting including checking connectivity of devices and related network settings.
  • Connecting devices to the corporate wired and wireless networks and related troubleshooting.
  • Verifying and updating of all records within the IT Service Management toolset, to ensure accuracy of records. 
What we’re looking for:
  • Ability to work independently and as an active member of a team.
  • An aptitude towards problem solving, using logical analysis.
  • An understanding of the importance of IT Security.
  • Experience of using IT equipment with a good understanding of the benefits they bring.
  • Ability to deliver high quality tailored services to meet needs and exceed expectations.
  • Excellent oral and written communications skills with the ability to talk in a non-technical way to customers about ICT.
  • Excellent interpersonal skills including collaborating and team working.
  • Ability to be creative in working through problems and making decisions. 
What we offer:
  • A structured apprenticeship programme with full support from a trained assessor to complete the qualification
  • A workplace mentor to provide on-going support
  • Access to numerous development opportunities
  • On-going support and encouragement from a knowledgeable and friendly team
  • A range of benefits that promote wellbeing and help you thrive - at work and in everyday life 
Come and be part of something meaningful and help us exceed expectations!
 
No previous experience is required as full training will be provided.
If you are interested in this role, please refer to the job description and person specification provided.
 
To arrange an informal discussion about this post, please contact Steve Piercy, Technical Team Manager at steven.piercy@sunderland.gov.uk
 
For further assistance, please contact Operational HR Services: jobs@sunderland.gov.uk   

Important information:
To qualify for an apprenticeship, you must:
  • Be 16 or over at the start of the apprenticeship;
  • Not in full-time education;
  • A UK citizen or have proof of right to work in the UK; 
  • Have lived in the UK/EEA for the last 3 years or more;
  • Have the legal right to work in the UK for the full duration of the apprenticeship
You cannot undertake an apprenticeship if you already have a higher qualification in the same subject
  • CVs will not be accepted.
  • All communication about your application will be sent to the email address you registered with North East Jobs. This includes invitations to any online assessments and interviews if you are shortlisted.
  • After the closing date, please check your email inbox (and junk folder) regularly for updates, as you may not be contacted by any other method. 

 
Please note
This job is closed for applications.
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