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Housing Contact Advisor

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
14/10/2026
Advert End Date:
21/10/2026 23:59
Salary:
£27,274 - £27,709 per annum
Hours per week:
37
Job Category:
Admin/Secretarial/Customer Services
Vacancy ID:
303446
Employment Location:
Town Hall, Darlington
Post Number:
POS000711
Number of posts:
1
Closing date:
21 Oct
Further Information
**RESTRICTED TO INTERNAL CANDIDATES ONLY** 
Darlington Borough Council are looking to recruit a full tme Housing Contact Advisor to work in a busy team deailing with Housing Rent, Repair, Antisocial behaviour, Homelessness and Allocation queries via the telphone and by email.

As the first point of contact for our customers, you need to be able to work within a fast paced environment.  You will deal with a wide range of customers and there is a lot to learn, however we can teach you the knowledge if you have excellent communication skills and are able to handle potentially difficult and conflict situations.  You will also be able to maintain accurate records and have excellet attendtion to detail.

You should have approximately one year's experience of working with customers in a busy and challenging environment dealing with sometimes angry and/or vulnerable people

Experience of working within policies and procedures with the use of initiative to respond to situations is also essential.

You should be IT literate and capable of using MS Office and data management systems

For detailed information on this role, please refer to the Role Profile and Person Specification.

For a further informal discussion and any queries around the role profile and jobs itself please contact the manager Kay Heseltine on 01325 406027

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
  • 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
  • Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
  • Flexi-time scheme
  • Flexible working
  • Generous Maternity, Paternity and Adoption Leave schemes
  • Staff equality forums
  • Green Car Leasing Scheme
  • Access to a wide range of training, learning and development
  • Physiotherapy service
  • Confidential counselling service
  • Great wellbeing offer
  • Cycle to Work Scheme
  • Dolphin Centre Fit for Life Discounts
  • Local and National retailer discounts
  • Vivup employee benefit app and Lifestyle Savings
  • Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/

General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
 
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
 
 
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