Senior Customer Enabling Service Manager
Job Summary
Working Pattern:
Full time
Advert Start Date:
28/03/2024
Advert End Date:
Closed for applications on 10/04/2024 23:59
Salary:
Grade 10 (SCP 42 - 46) £50,512 - £54,762
Job Category:
Executive / Managerial
Employment Location:
Agile / City Hall - Sunderland
Further Information
Sunderland City Council has an exciting opportunity for a highly motivated and experienced Senior Manager to join the Customer Enabling Service within the Smart Cities & Enabling Services Directorate.
This is a new post which will be of interest to applicants who have a proven track record and substantial experience of successfully establishing and managing multifunctional teams, services, or projects and delivering these to a high standard.
The post holder will be a results-driven individual who will contribute towards the leadership and coordination of the successful delivery of the Customer Enabling Service, a revised front door for the Council incorporating the external Customer Service Network and the internal Corporate Support Service, driving the council’s vision and priorities for improved ways of working as well as supporting and shaping future activity based on insight and evidence.
The post holder will deputise for the Strategic Customer Enabling Service Lead where necessary to ensure business continuity.
A responsibility will be to lead on performance management including data analysis, performance monitoring and reporting, inspection and service reviews, benchmarking, service planning, consultation, and research.
The post holder will have a commitment to service excellence, continuous improvement, and value for money including the development and use of technology in frontline and back-office services whilst working within budgetary boundaries. They will also be able to demonstrate the ability to continually develop and review service delivery plans and the allocation of resources to deliver key objectives aligned to the City Plan.
The applicant will have a wide range of transferable experience within an appropriate background as well as having strong people skills including negotiating, influencing, collaborating, motivating, mentoring, and coaching to build effective relationships with our colleagues, partners, and communities.
This post is pivotal in delivering efficient, effective and customer focused services in a fast-paced complex environment, operating across a large organisation.
Are you up for the challenge?
For an informal discussion please contact Wendy Anderson, Strategic Customer Enabling Services Lead at wendy.anderson@sunderland.gov.uk
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil For further assistance contact Operational HR Services by email: jobs@sunderland.gov.uk&
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Please note
This job is closed for applications.